You are reaching one automated teller machine
You insert your debit card and you key in your personal identification number correctly
The machine responds and it advises you to key in your requirements
You are willing to withdraw Rs. 20000/00 from the automated teller machine and you are keying in the details and click the button - enter
The machine starts generating currency notes to be delivered to you.
Alas you are not receiving the amount
You get a message in your mobile phone as if your account has been debited with Rs. 20000.00
You are in great trouble. You are in doubt as to whether you will get back your money
Solution:
Immediately you have to send a complaint letter either in person or through email to your branch stating the reasons and other details.
In case of non dispensing with cash to the customer, there will be entries in the system and the branch will verify the records and refund the amount to you and it may take seven days to ten days.
I provide you a format herebelow and make use of the format and fill up the details and send the letter immediately to your branch:
Format of letter to be sent to the branch:
From: Place:
Dated:
Name
…………………………………………...
Address
………………………………………..
……………………………............................
…………………………………………………..
…
Contact
Mobile No:
To:
The
Branch Manager,
.................Bank
Address.......................................................
Sir,
Sub:
My savings bank account
Number:........................................... with you
---------
With
reference to my savings bank account number with your branch as mentioned above,
I regret to inform you that I was not
delivered cash from the automated teller machine while I attempted to withdraw
cash from the machine and I furnish herebelow the details for your information
so as to enable you to recredit the amount to my account:
|
Name of
the account holder
|
|
|
Account
Number
|
|
|
Debit/credit
card number
|
|
|
Name of
the bank and branch where the account
is maintained
|
|
|
Date of
transaction
|
|
|
Transaction
time
|
|
|
Transaction
amount
|
Rs.
|
|
Location
of automated teller machine
|
|
|
ATM
machine pertains to which (Bank/service provider)
|
|
|
Details
of complaint
|
On the
date and time as mentioned above, I
attempted to withdraw cash using my debit card and PIN number; however, the
machine did not dispense cash; however, I was informed that my account has
been debited for the amount as mentioned above.
|
In
view of the circumstances as mentioned above, I request you to kindly arrange
to re credit the amount to my account at the earliest.
Yours
faithfully
Signature
Enc:
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