The purpose of interview:
The purpose of interview is to select suitable person for the concerned post. The person to be interviewed may be having better qualifications; however, he may not be having better communication ability, leadership quality and interpersonal relationship. Banking demands people who are willing to work hard; to mingle with customers freely and friendly and move with their colleagues in amicable manner.
Phases of the interview:
The interview is conducted in four phases namely;
· the first phase during the course of which questions are posed about the person and his specialization;
· the second phase wherein questions are asked about the bank which is conducting the interview;
· the third phase wherein questions on general banking and finance and latest developments are asked.
· The fourth phase is closing the interview
The interview committee:
The interview committee consists of three imminent personalities
· The first member analyses the body language of the individual
· The second member studies the answering ability of the individual
· The third member judges about the capability of the individual for the post
The main purpose of posing the questions is to provoke the candidate emotionally, intellectually thereby pressurizing him to come out with appropriate replies available in his mind.
The interview process:
The interview process consists of the following:
· Completion of certificate verification and paper work;
· Waiting for the turn at the waiting hall;
· Entering interview room after seeking permission of the members;
· Thanking the interviewer who allowed the candidate inside the cabin;
· Sitting on the seat offered;
· Thanking the person who had offered the seat;
· Shaking the hands of the members if offered;
· Attending the interview maintaining eye contact;
· Contacting all paper works after the interview is over;
· Thanking the interviewers
· Walking out calmly and closing the door slowly
· Dress code is more important and a person is judged by the dress he wears.
· For men: Please wear a neat trouser and full length shirt – preferably white colored or light shaded; Using “T” shirts will dampen your image and do not opt for “T” shirts. Wear a good quality shoes neatly polished. If possible you can wear a “tie” – this is purely optional and in northern parts of the country persons wearing “tie” is considered to be dynamic.
· For girls: Under no circumstances do not wear provoking dress namely; “T” shirts; jeans pants; trousers and shirts with messages and blouses with low cuts. A neat chudithar is considered to be the best and wearing sarees improves the image of the individuality.
Questions during the first phase:
· Initially the candidates are invited to tell about themselves, their family members, their ambitions, their qualifications, their achievements in studies, sports, music and other extra curricular activities;
· The second question is about the place where the candidate belongs. In case the candidate belongs to Kanchipuram, he will be asked to tell about Kanchipuram and the positive points about the place. Necessarily the candidate should have a thorough knowledge about the place from which he is hailing;
· The interview will pose “ice breaking questions” in order to shift the focus of the candidate. This is for the purpose of finding out the reaction of the candidate during such “focus change”. (Banks demand people who are able to meet any challenges);
· The first two to three minutes will tell more than 80 percent of the candidate. It has to be remembered that – “first impression is the best impression”.
Sample questions during the first phase:
· Tell something about yourself (You should inform about yourself, your family, your qualification, achievements etc in a crisp manner. Unnecessary explanation should be avoided)
· I see – you are from Tiruchirapally – please tell me about Tiruchirapally: Tell about Tiruchi – the river Kaveri; Rock temple; Sri Rangam, Samayapuram and many more;
· You had studied in Presidency college. Why you preferred this college. How was your life in the college?
· You had studied “EEE” - why you chose the course?
· You had mentioned your surname as “Kavirayar” – what is the reason?
· You are in Chennai for the past one year. What is your opinion about Chennai?
· You are having “EEE” in engineering and why do you prefer banking? (Your reply should be – In fact by working in bank, I can develop my relationship with customers, improve my knowledge and serve many people)
· What are your strengths and weaknesses? – Your answer: I am always willing to work hard irrespective of the situation – I have good communication ability and I develop friendship in a fast manner; I love to mingle with people –
· You are highly qualified having MBA and engineering degree – what is the guarantee that you will be in our bank for many years? (The reply should not be: On account of unemployment problem I am joining your bank; Your reply should be – even though I have good qualifications, I wish to work in the bank)
(The candidate should do a home work – he should analyse his strength – weaknesses and positive points – during the course of the interview negative reply or angry reply should not be made under any circumstances- when provoked or tempted the candidate should remain calm and smile pleasingly during such occasions)
The following question may provoke the candidate –
· You had dressed like Rajnikanth – do you think that you are Rajnikanth?
(Your reply should be– In fact I am his fan and used to see many of his films since his films contain good messages which are useful for life)
Second phase of the interview process:
During this phase, questions will be asked about the bank for which the candidate is appearing for the interview and the following are some sample questions:
· Do you know – where is the head office of Canara Bank?
· Who is the present chairman of the bank?
· How many branches Canara Bank is having as on date?
· Can you tell me about the total business of the bank?
· Why Canara Bank is named after Canara?
· Can you tell me about some deposit schemes available in the bank?
· What do you know about the logo of Canara Bank?
· What is the punchline of Canara Bank?
Third phase of the interview:
During this phase, questions will be asked about general banking practices as follows:
· Have you visited any bank branch? What is your experience ?
· What is the business of any bank?
· What are the prime functions of any bank?
· What are the secondary functions of any bank?
· Who can open a savings bank account?
· What do you know by KYC guidelines?
· What is the difference between Current account and Savings account?
· Who normally opens current account?
· What do you know by fixed deposit account?
· Can a company can open a savings account?
· Can the director of a company can open a savings account?
· Who is the controlling authority for the banks in India?
· What is a foreign bank?
· What is meant by public sector bank?
· Which is the largest private sector bank in the country?
· Which is the largest bank in the country?
· You are working as an officer in savings department. The customer complains about the irritating behavior of the clerk who is working under you. What you will do in this situation?
· Your manager delegates some work and you are failing in doing the work within the allotted time and your manager is not happy with your performance. How you will convince your manager?
· Today there is a news about monetary credit policy. What do you know by that?
· What do you know by reverse repo?
· What is called as inflation?
· What is rupee convertibility?
· What do you know by gross domestic product?
· What do you know by ASBA?
· What do you know by Sensex?
· What do you know by a convertible debenture?
· What is initial public offer?
· What do you know by facebook – whether it is good for any individual and what is your opinion?
(The above questions are illustrative and not exhaustive and the candidate should know fairly well about many banking aspects)
The fourth phase of the interview:
Like the initial phase or first phase – this fourth phase is also important and wherein tricky questions will be asked as mentioned below:
· You are hailing from Tiruchirapalli. In case you are posted to Chennai whether you will be willing to work in Chennai. (Your answer: If I am posted at Tiruchirapalli, I can do justice to the bank as well as the family members dependant on me)
· Suddenly on account of computer crash, you have to sit late – whether you will be willing to sit late and finish the job or leave early without informing your superiors? (Definitely I will never mind in sitting late and I will always cooperate with my manager in finishing the day to day functions of the branch)
· What are you willing to tell about you? ( If I am selected, I shall work hard and I shall discharge my duties to the entire satisfaction of my superiors. I will do always the best from my side)
01. What are the functions of any bank? – The bank accepts deposits from the public and lends loans to the public. Acceptance of deposits and lending loans are called as the primary functions. The secondary functions are – selling gold coins, selling insurance products and selling mutual fund products. Apart from the above, the banks open demat accounts also.
02. What do you know by demand deposits? – Current account and savings accounts are called as demand deposits. Current account is opened for business purpose carrying no interest and savings deposit is opened for the purpose of saving the money and it carries interest. The interest is at present decided by respective banks.
03. What do you know by KYC guidelines? – KYC means Know your customer guidelines. According to KYC, the bank demands address proof and identity proof from the public when they open accounts with the bank. For address proof, copes of ration card, voter ID card, AATHAAR card, telephone bill etc. are obtained. For identity proof, copies of identity card issued by the employers, voter ID card, driving licence, AATHAAR card etc. are obtained by the bankers.
04. What do you know by term deposits? – Fixed deposits, recurring deposits and reinvestment deposits are called as term deposits since these deposits are opened for specific period. The minimum period for which the term deposit is opened – 7 days and the maximum period: 10 years. Interest is paid according to the period of deposit. Interest is decided by the respective banks only.
05. What do you know by fixed deposit? – Fixed deposits are opened for a minimum period of seven days and maximum period of ten years. Interest is paid according to the period of deposit. In this scheme, a lump sum amount is deposited for a fixed period and interest earned is obtained from the bank on quarterly basis. In case the customer demands, interest is paid by the bank on monthly or fortnightly basis.
06. What do you mean by recurring deposit? – According to this scheme, the customer can remit monthly or quarterly a fixed amount for a fixed period. For example, an amount of Rs. 1000/- can be deposited for 60 months and interest is paid to the depositor according to the period of deposit along with the principal amount on maturity of deposit.
07. What do you know by reinvestment deposit? – Reinvestment scheme is nothing but fixed deposit. Instead of getting the interest on fixed amount on monthly or quarterly basis, the customer can get the interest on maturity along with principal amount. Since interest is reinvested, the customer is eligible to get interest for interest also.
08. What do you know by PAN number? – PAN number is required for IT purposes and when more than Rs. 50000/- is invested in time deposit accounts or remitted in current or savings deposit accounts, the customer has to mention the PAN number in the remittance slips.
09. Whether deposits can be opened in the name of minor? – Yes, deposits can be opened in the name of minors. The accounts are opened in the name of minor duly represented by father and mother and they are called as natural guardians. When the minor is a student and aged more than ten years, he can operate the account himself. For this purpose, he should produce a certificate from the headmaster or principal of the school where he is studying.
10. Whether minor is eligible for loans – Loans should not be granted to minors as per law and as per law the loans granted to the minors cannot be demanded by legally.
11. What do you know by PIN number? – PIN number is a four digit number used when the customer operates automated teller machines. The PIN number consists of four digits and instead of PIN number, thumb impressions are recorded in biometric ATMs
12. What do you know by bank nationalization? – As much as fourteen banks owned by private entrepreneurs were nationalized on 19.7.1969 so that they can meet social obligations. During the second phase, six banks were nationalized on 15.4.1980. New Bank of India got merged with Punjab National Bank and as at present there are twenty public sector banks including IDBI bank.
13. What do you know by foreign bank? – Foreign banks have their headquarters in a foreign country; however, they have branches in India as permitted by Reserve Bank of India.
14. What do you know private sector banks? – At present there are fourteen old private sector banks in our country and seven new private sector banks namely; Axis bank Limited, Development Credit Bank Limited, HDFC Bank Limited, ICICI Bank Limited, Indus Ind bank Limited, Kotak Mahindra Bank Limited and Yes bank Limited. According to the revised norms fixed by Reserve Bank of India, the new private sector banks should have a minimum capital base of Rs. 200 crore.
15. What do you know by central bank? Central bank is the bank which governs other banks in the country. In our country RBI is the central bank. It has its headquarters at Mumbai and the following are the functions of RBI namely – currency note issue, banker to the banks, financial adviser to the government, custodian of cash reserves of banks, lender of the last resort and controller of credits etc.
16. What do you know by issue of currency notes in the country? In our country, up to one rupee note and coins, Government of India undertakes to issue and currency notes coins valuing more than one rupee are issued by Reserve Bank of India.
17. What do you know by scheduled commercial banks? – The public sector banks, SBI and its subsidiaries, all private sector banks, foreign banks and Regional Rural Banks are called as scheduled commercial banks. They should have been included in the second schedule of RBI act 1934; got licence for conducting banking business as per Banking Regulation act, 1949 and should have been incorporated either as per companies act or cooperative act.
18. What do you know by commercial banks? – Commercial banks are banks which function for profit and the following banks are included under the category of commercial banks by RBI – State Bank and its subsidiaries, all nationalized banks including IDBI bank, all private sector banks and foreign banks. The cooperative banks and regional rural banks are not treated as commercial banks.
19. What do you know by cheque book? Cheque books are issued when the customer is having current account, savings deposit account or overdraft account. Cheque books are issued for the purpose of withdrawal of money from the account. Cheques are not issued in the case of term deposits namely; fixed deposit, reinvestment deposit and recurring deposit. In the case of term deposits, the customers are issued with deposit receipts mentioning therein the details of deposits.
20. What do you know by minimum balance? – When a customer is maintaining current account and savings account, he should maintain minimum balance in the account. The minimum balance is prescribed by the respective banks. When the amount falls below the minimum balance during any day, penal charges are levied in the account.
21. What do you know by automated teller machines? – Automated Teller Machines are used for the purpose of allowing the customer to withdraw money twenty four hours a day using ATMs. The following services are available through automated teller machines namely – cash withdrawal, balance enquiry, mini statement up to last ten entries, pin number change, mobile recharge, e-ticketing, transfer of funds etc.
22. What do you know by TDS? TDS is called as tax deducted at source. When a customer having a fixed deposit account or reinvestment deposit account earns interest amount more than Rs. 10000/- tax is deducted at source from the account according to income tax laws prevalent in the country.
23. What do you know by core banking solution? According to core banking solutions, all branches of the bank are interconnected through a common server and a customer can transact the business in his account from anywhere in the country.
24. What do you know by real time gross settlement? _ According to RTGS, a customer can send money more than Rs. 200000/- from his account to any other account of another person having his account with the branch of the same bank or any other bank. For example, a customer having an account with Canara Bank, Kellys branch at Chennai can transfer the amount to the account of his father with State Bank of India, Canning Street, Kolkatta. Banks charge normal service charges for the remittance facility.
25. What do you know by either or survivor? – When more than one individual opens an account it is called as a joint account. Since the account is opened jointly by more than one person, the account holders should specify the conditions for operation of the account to the banker. In the case of E or S account, anyone of the customers can operate the account individually. In the case of joint accounts, all accountholders should operate the accounts jointly.
26. What do you know safe deposit locker? – It is a facility provided by the bank for safekeeping the valuable articles. Lockers are available in different sizes and according to the size of the locker, charges are collected for the lockers. The lockers are operated by the locker holder and the banker and for this purpose, the customer is given one key pertaining to the locker and the banker is having the master key for the entire unit.
27. What do you know by nomination facility in the account? Nomination facility is available for deposit accounts namely; current account, savings account, fixed deposit, reinvestment deposit account and recurring deposit account. The customer nominates a person for the account to receive money on the death of the depositor.
28. What do you know by safe custody service? – According to the scheme for safe custody service, customers can safe keep their valuables with the banker for nominal service charges. The valuables are kept in sealed packets or bundles and handed over to the banker and the banker on receipt of the packet or bundle, furnishes a receipt and when the customer is in need of the packet or bundle, he has to produce the receipt to the banker.
29. What do you know by proprietorship account? When a customer maintains an account in his personal name, it is called as individual account and when he opens an account in the name of a firm owned by him, it is called as proprietorship account. For example, Balaji conducting a printing press can open an account in the name of Balaji Printing services and this is a proprietorship account opened for business purposes and Balaji is called as proprietor.
30. What do you know by partnership account? When more than one person joins together to conduct a business, it is called as a partnership firm and the partners invest the capital either equally or according to the terms as agreed between the partners. The rules and regulations of the business are recorded in partnership deed. The partnership deed can be registered or non registered.
31. What do you mean by crossing of the cheque? – When two parallel transverse lines are drawn on the face of the cheque, it is called as crossing. When two simple transverse lines are drawn, it is called as general crossing and when the name of a banker is mentioned between the two parallel lines, it is called as special crossing.
32. What is the purpose of crossing of the cheque? – Cheques are crossed so that they should be encashed through accounts only. This is to avoid fraudulent encashment of the cheques by miscreants.
33. What do you know by order cheque? Normally the cheques are payable to the person mentioned in the cheque or to the bearer. In the case of uncrossed bearer cheque, the person named in the cheque or any bearer can get payment of the cheque from the bank counter. When the words, “bearer” are cancelled, the cheque is treated as order cheque and for encashing an order cheque, the customer has to prove his identity to the banker.
34. What do you know by shares? – For the purpose of building fixed capital, joint stock companies are authorized to issue shares to the public. Shares can be issued in the form of ordinary shares or preference shares. Ordinary shareholders are entitled to vote during the annual general body meeting and they do not have any predetermined dividend amounts and in the case of preference shareholders, they are paid dividend according to predetermined rates.
35. What do you know by Debentures ?: It is a sort of loan document. Those who advance loans to the company are called as debenture holders. Normally debentures are issued through initial public offer as in the case of shares. Predetermined rate of interest is paid to the debenture holder, whether the corporation earns profit or suffers loss.
36. What do you know by SEBI? It is the principal regulator in the capital market in the country – both the primary and secondary segments. It has also been conferred with the powers to regulate the mutual funds and venture capital funds in the country.
37. What do you know by call money? It is an important segment of the Indian Money Market. Under call money market, funds are transacted on overnight basis and under notice money market, funds are transacted for the period between 2 days and 14 days. Banks borrow in this market, in order to fill the gaps or temporary mismatches in funds; to meet the cash reserve ratio and statutory liquidity ratio and to meet sudden the demand for funds arising out of large outflows. Banks, primary dealers, development finance institutions, insurance companies and select mutual funds are participants in this market.
38. What do you mean by Treasury bill?: They are money market instruments to finance the short term requirements of the Government of India. There are different types of treasury bills based on the maturity period and utility of the issuance like, adhoc treasury bills, three months, six months and 12 months treasury bills etc.
39. What do you know by call money? – Call or notice money is an amount borrowed or lent on demand for a very short period. If the period is greater than one day and up to 14 days, it is called as notice money; otherwise the amount is known as call money. Cooperative banks, commercial banks and primary dealers are allowed to borrow and lend in this market for adjusting their cash reserve requirements.
40. What do you know by certificate of deposits? – It is a negotiable short term promissory note in nature. It is issued at a discount to the face value, the discount rate being negotiated between the issuer and the investor.
41. What do you know by commercial paper? – Commercial papers are negotiable short term unsecured promissory notes with fixed maturities, issued by well rated organizations. These are generally sold on discount basis. Organisations can issue commercial papers either directly or through banks or merchant banks called as dealers.
42. What do you know by primary market? – Primary market deals with new securities – it can be otherwise called as new shares issued to the public. The new offerings by the companies are made through an initial public offer or rights issue of shares to the existing shareholders
43. What do you know by secondary market/stock market? – It is the market for buying and selling securities of the existing companies. Under this scheme, securities are traded and being initially offered to the public in the primary market and/or listed on the stock exchange. The secondary market dealings are done through the share brokers in the stock markets situated in various cities in the country.
44. What do you know by the term called as savings bank ? – It is a financial institution whose primary purpose is to accept savings deposits. It may also perform some other functions. These banks are much helpful for salaried people and low income groups. The deposits collected from customers are invested in bonds, securities etc.
45. What do you know by commercial banks? – It is an institution which accepts deposits, makes business loans and offers related services. The commercial banks also allow for a variety of deposit accounts, such as checking, savings and time deposits. Their main purpose is to make a profit. Commercial banks apart from acceptance of deposits and lending loans provide services like collection of cheques and bills of exchanges, remittance of money from one place to another place etc.
46. What do you know by industrial banks and development banks? – They are development banks engaged in promotion and development of industry. SIDBI is a development bank engaged in helping industries in getting loans from public sector and other banks. NABARD caters to the needs of agriculture and National Housing Bank is meant for helping housing development. EXIM bank helps for import and export development in the country.
47. What do you know by indigenous banks? – Indigenous banks mean money lenders and sahukars. They collect deposits from the general public and grant loans to the needy persons out of their own funds as well from deposits. They are much popular in villages and small towns.
48. What are the different types of loans provided by banks? – Cash credits, overdrafts, loans and advances, discounting of the bill of exchange and investment in government securities are various loan facilities provided by any bank. Cash credits are loans granted against stock of goods. Overdrafts are clean loans granted in current accounts. The other loans are housing loans, educational loans, consumer loans, gold loans, other agricultural loans, industrial loans etc. .
49. What do you know by debit card?- They are cards issued by the banks on current and savings accounts. Using debit cards the customers can withdraw funds using automated teller machines or they can purchase goods through point of sale terminals situated at textile shops, petrol pumps, hotels and other outlets. The card can be also used for purchasing e-tickets, air tickets and many more.
50. What do you know by credit card? – Credit cards are post paid cards whereas the debit cards on the other hand is a prepaid card with some stored value. Every time, a person uses this card, the internet banking house gets money transferred to its account from the bank of the buyer.
51. What do you know by stale cheque?- When the cheque becomes out of date and cannot be encashed, it is termed as stale cheque. For example, the validity period of any cheque is three months and when a cheque dated: 10.01.2012 is presented for payment on 10.01.2013, it is considered as a stale cheque, since the cheque is more than three months old.
52. What do you mean by post dated cheque?- When the date of the cheque is beyond the date on which the cheque is presented for payment, the cheque is considered to be post dated. For example, when a cheque dated: 10.02.2013 is presented for payment on 10.01.2013, it is considered to be a post dated cheque.
53. What do you know by currency chest? – Currency chests are operated by RBI so that they can provide good quality currency notes to the public. However, RBI has appointed commercial banks to open and monitor currency chests on behalf of RBI. The cash kept in currency chests is considered to be kept in RBI and
54. What is meant by minimum balance to be maintained in the accounts? In the case of savings bank and current account deposits, the banks stipulates a minimum balance to be maintained. The minimum balance varies from bank to bank and when the balance in the account falls below the minimum balance then banks debit the account with some penal charges. Some banks insist quarterly average minimum balance to be maintained instead of regular minimum balance to be maintained.
55. What do you mean by tax deduction at source? TDS means tax deducted at source. Banks must deduct tax from the interest paid on the fixed deposit when the interest paid on fixed deposits to a customer exceeds Rs. 10000/- during the accounting year. TDS is applicable to fixed deposits only and is applicable to savings bank deposits.
56. What do you mean hindu undivided family? – HUF means Hindu Univided family and it is the legal entity duly recognized by the laws in India. The account of hindu undivided family is operated by Karta and karta is the seniormost male member in the family. The remaining members in the family are called as coparceners. Banks can open deposit accounts and also extend loan facilities to hindu undivided family.
57. What do you know by MICR? – MICR means magnetic ink character recognition. Nowadays, the cheques are issued in MICR formats in metropolitan centres namely; Mumbai, Chennai, Kokatta, Bangalore etc. The micr code is readable by a reader sorter computer which helps in quick sorting of the cheques towards immediate adjustment of the amount to be received and paid by the banks in the clearing house. MICR code consists of the following namely; the cheque number, name of the city, name of the bank, name of the branch, account category etc. and banks simply type the amount of the cheque in the MICR portion using scanners so that the sorter reader is able to read the entire information in regard to the cheque instantaneously.
58. What do you mean by cheque truncation? – Under cheque truncation, the physical cheque is replaced by the digital image of the cheque after scanning. Once the cheque is truncated the physical cheque is cancelled and from the moment of truncation only the digital image has life. The digital image of the cheque which contains the digital signature of a bank officer as to its authenticity is processed by all banks and payment is effected. Cheque truncation helps in quick processing of the cheques drawn even on far away places since there is no necessity to physically move the cheque from one place to another place.
59. What do you mean by ECS?- ECS means electronic clearing service and this facility is used where a large number of small value payments or receipts are to be made or received. ECS can be used for either debit transactions or credit transactions. When a company wants to pay dividends to large number of shareholders, they use ECS credit facility and by debiting the company’s account, the shareholders accounts are credited with the dividend amount instantaneously. Similarly when an accountholder can use ECS debit facility towards effecting payment to telephone charges each month.
60. What do you mean by bankassurance? Hitherto banks were dealing with acceptance of deposits and lending loans to the customers apart from undertaking certain ancillary services. Nowadays banks started selling insurance policies of prominent insurance companies by having tie up arrangements with such companies and banks earn commission for such transactions.
61. What do you mean by Universal banking? – Universal banking is the concept under which banks can provide various types of services namely; deposits, loans, safe deposit lockers, safe custody services, dealing with mutual fund schemes, selling insurance policies, selling gold coins, dealing with issue of shares and debentures etc. Thus at present banks are becoming like a supermarket for all kinds of financial products and such concept is called as universal banking.
62. What do you mean by Regional Rural Banks? – The Regional Rural Banks are relatively new banking institutions which were added to the Indian banking scene since October, 1975. The distinctive feature of a rural bank is that though it is a separate body corporate with perpetual succession and common seal, it is very closely linked with the commercial bank which has sponsored the proposal to establish it.
63. What do you mean by National Housing Bank?- National Housing Bank was established under the National Housing Bank act, 1987 as an apex body and the key function of National Housing Bank is the development of the housing sector and it is a wholly owned subsidiary of Reserve Bank of India. National Housing Bank undertakes the following activities namely; promotion and development of housing finance companies; regulation and supervision of housing finance companies and providing both direct finance and indirect finance to housing sector.
64. What do you mean by NABARD? – National Bank for agriculture and rural development was set up in 1982 as an apex development bank in the field of agricultural finance and rural development. NABARD is set up by the Government for the purpose of facilitating credit flow for promotion and development agriculture and integrated rural development. It covers supporting all other allied economic activities in rural areas, promoting sustainable rural development and ushering in prosperity in the rural areas
65. What do you mean by EXIM Bank? – Export and Import Bank of India was set up during the year, 1982 for the purpose of financing, promoting and facilitating foreign trade in the country. It is wholly owned by the Government of India. The bank apart from enhancing exports from the country, integrates the country’s foreign trade and investment with the overall economic growth.
66. What do you mean by SIDBI? – SIDBI was established for the purpose of assisting and promoting small scale industry. It was established on 2.4.1990. It is the principal financial institution established for the promotion, financing and development of industry in the small scale sector and to coordinate the functions of the institutions engaged in the promotion and financing or developing industry in the small scale sector.
67. What do you mean by NBFCs? – Non Banking Finance Companies provide finance for small ventures but at the same time they are more customer oriented and operate at low volumes compared to the banks. They also collect deposits from customers and offer slightly higher interest rates on deposits compared to the banks.
68. What do you mean NEFT and RTGS – The two options namely – national electronic funds transfer and RTGS – real time gross settlement offered by Reserve Bank of India allow electronic transfer of funds from the remitter who has an account in one bank to the beneficiary who has account in any other bank/branch. The transfer can be carried out using the internet banking facility. The minimum amount that can be transferred by RTGS is Rs. 2.00 lakh and there is no such limit for transfer through NEFT. It is settled in batches at times defined by the Reserve Bank of India. RTGS transactions are settled continuously as and when they are put through. The transfer of funds through NEFT and RTGS can also be carried out by submitting the remittance form at the remitter’s bank branch.
69. What do you mean IFSC code? – IFSC means Indian financial system code. It is a eleven digit code to identify the bank branch. IFSC code is used while transferring the funds using RTGS and NEFT payments.
70. What do you mean by financial inclusion? In spite of vast growth in the banking system, a large number of poor people are still not served by any bank. They are living outside the purview of any bank. Financial inclusion is delivery of financial services at an affordable cost to the vast population of disadvantaged/low incomes sections of the society
71. What do you mean No frill accounts? No frill accounts are accounts with very low or nil minimum balance as well as charges to be opened by the banks as targeted by Reserve Bank of India. KYC norms are relaxed for opening no frill accounts so that people living in rural and semi urban areas can open the accounts conveniently. Overdrafts upto Rs. 25000.00 are allowed in the no frill accounts
72. What do you mean by narrow banking? – It is the system of banking under which the bank accepts deposits from the public and places the funds accepted in 100 percent risk free assets with maturity matching for its liabilities. The bank takes no risk of lending at all.
73. Who are business facilitators and business correspondents? – RBI has permitted the banks to use the services of business facilitators and correspondents with effect from 2006. The services of non governmental officers, microfinance institutions and civil society organizations can be utilized by the banks. They help the banks in identifying the borrowers processing their applications etc. without involving in business transactions. No approval of RBI is necessary. Correspondents will do all the above and will also participate in business transactions in a small way.
74. What do you mean by non performing assets? – Non performing assets means bad loans. When the principal and interest in the account becomes overdue for more than 90 days, it is treated as non performing assets. Non performance assets are classified into sub standard assets, doubtful assets and loss assets. Banks are willing to keep the level of non performance accounts at the lowest.
75. What are the major risks faced by banks according to Basel II norms? – Banks are facing credit risk, market risk and operational risk. When the bank lends an advance, it faces credit risk and sometimes the banks may not be able to recover the loan amount from the borrowers. In the case of failure of any bank product, the banks face market risk and operational risk occurs on account of failure of systems available in the bank branches namely; staff unrest; striking employees; computer failure; automated teller machines out of order etc.
76. What do you mean by merchant banking? – Merchant banking stands for provision of various services to corporate clients by helping them to access capital market. Merchant banks help the corporate customers to approach the capital market with initial public offers for the purpose of collection of capital by way of shares.
77. What do you mean by demat accounts? Demat means dematerialization. During the early days, shares and debentures certificates were issued in physical form in the form of certificates. At present, they are issued in electronic form. It is the process by which paper securities are converted to electronic form so that they can be stored, sold and transferred easily.
78. What is a depository? – A depository holds the securities of the investors in electronic form. In our country there are two depositories namely; NSDL – National Securities Depositories Limited promoted by National Stock Exchange and CDSL – Central Depository Services Limited promoted by Bombay Stock Exchange.
79. What do you know by consortium financing? When a corporate is in need of huge finance – say Rs. 200 crores and above, banks join together and extend the loan facilities by sharing the loan amount between themselves. This reduces the risk for each bank. The banks jointly process the application of the borrower and sanction the advance and this is called consortium lending.
80. What do you mean by repo rate? – It is the rate at which RBI lends short term funds to the commercial banks against securities. In order to temporarily expand the money supply, the central bank decreases repo rates enabling the banks to swap the government securities for cash. Repo is the abbreviation of Repurchase and to contract the money supply RBI increases the repo rates.
81. What do you mean reverse repo ? – The reverse repo rate is the interest rate that banks receive if they deposit money with the central bank. This reverse repo rate is always lower than the repo rate. Increases or decreases in the repo and reverse repo rate have an effect on the interest rate on banking products such as loans, mortgages and savings.
82. What do you mean by CRR? – CRR means Cash Reserve Ratio and as per the stipulations by Reserve Bank of India, all banks are in a position to maintain a certain percentage of their deposits (technically called as net demand and time liabilities) in their account with the RBI. CRR ranges from 5 percent to 15 percent. By increasing CRR by merely 0.25 percent, an amount of Rs. 15000 crores of liquid funds can be transferred from the commercial banks to the coffers of RBI. When CRR is reduced, the liquid funds are transferred from RBI to commercial banks.
83. What do you mean by SLR? – Statutory Liquidity Ratio refers to the stipulation by RBI that approximately 25 percent of the banks deposits is to be kept in the form of government securities, gold and cash. Primarily SLR refers to the amount invested by the banks in Government of India securities. RBI has the right to change the statutory liquidity ratio from time to time. On reduction of SLR, the availability of funds for the banks moves up and banks tend to more loans to the common public. In the case of increase in SLR, banks reduce bank lending.
84. What do you mean by PLR? – Prime lending rate is the rate at which commercial banks are willing to lend to their triple A rated No 1 borrowers. The lending rates by the bank for other borrowers whose credit worthiness is low will be more than prime lending rate. RBI has deregulated the lending rates that are to be charged by the banks for advance above Rs. 2 lakhs.
85. What do you mean by BPLR? – It is the rate at which commercial banks must charge to all their advances less than Rs. 2 lakhs.
86. Who is a non resident Indian? – Non resident Indian is the person who is the Indian citizen who is residing in abroad for more than 182 days and has gone for abroad for the purposes namely; business, studies and employment.
87. What are the different types of accounts that can be opened by Non Resident Indians? – Non resident ordinary account, Non resident External account, FCNR account and RFC account.
88. What are the different currencies in which FCNR accounts can be opened? – FCNR accounts can be opened in the following currencies namely; US dollar, pound sterling, Euro, Australian dollar, Japanese Yen and Canadian dollar. FCNR accounts can be opened for a minimum period of one year and maximum period of three years
89. What are the traditional functions of RBI? – The traditional functions of RBI are – issue of currency, forex management, export assistance, clearing house functions, change of currency, transfer of currency, publication of statistics and other information and training in banking.
90. What are the developmental functions of RBI? – The developmental functions of RBI are – agriculture development, promotion of industrial finance, promotion of export through refinance, development of bill market, development and regulation of banking system.
91. What are the regulatory functions of RBI? – The regulatory functions of RBI are – qualitative credit control, bank rate, differential rate of interest, open market operations, Maintenance of CRR and SLR, direct action, credit authorization scheme and moral persuasion
92. What are the different types of financial institutions in our country? – The various financial institutions in our country are – RBI – Reserve Bank of India; SEBI – Securities and Exchange Board of India and IRDA – Insurance Regulatory and Development Authority of India. RBI monitors the various banks in the country; SEBI monitors and regulates capital markets and IRDA monitors the functions of insurance companies.
93. What are the different types of banks in our country? – In our country the following banks are available – savings banks; commercial banks; industrial banks; development banks; land development banks; indigenous banks; central bank; cooperative banks; exchange banks and consumer banks
94. What are the different types of secondary functions of any bank? – They are agency or representative functions; general utility services and social development functions.
95. What do you mean by agency or representative functions of any bank? – They are collection and payment of various items; purchase and sale of securities; trustee and executor; remitting money; purchase and sale of financial exchange; letter of references and other agency functions.
96. What are the general utility services offered by the banks? – They are locker facilities; business information; help in transportation of goods; acting as a referee; issuing of letters of credit; acting as underwriters; issue of traveler cheques; issue of gift cheques and dealing in merchant banking activities
97. What are the social development functions of a bank ? – They are capital formation; inducement to innovations; impact on the rate of interest; role on the development of rural sector; helping in pushing up the demand
98. Can you name some items which are covered under negotiable instruments act? – They are promissory notes, bills of exchanges; cheques, exchequer bills; circular notes; dividend warrants; share warrants; bearer debentures; bank notes and bank drafts
99. What do you mean by priority sector advance? – In order to boost development of agriculture and industries, Government of India has stipulated certain norms under which banks are in a position to allocate 40 percent of their advances exclusively to certain categories of borrowers called as priority sector advances. The following are classified into priority sector advances namely – retail traders, small business, professional and self employed; agriculture; small scale industries, self help groups, differential rate of interest and SC/ST beneficiaries
100. What do you mean by weaker sections? – The following categories are termed as weaker sections namely – small business enterprises; marginal farmers; artisans/village and cottage industries for whom loans are granted upto Rs. 50000.00; SGSY beneficiaries; SC/ST beneficiaries; DIR beneficiaries; SJSRY beneficiaries; SLRS; self help groups and people belonging to minority community.
You are an officer recently posted in the bank branch of State Bank of India and under the following situation how you will act?
101. You are in charge of deposits counter and a customer approaches you on 12.01.2013 with cheque dated: 12.01.2012 for an amount of Rs. 1000/- payable to bearer – The cheque cannot be paid since it is dated: 12.01.2012. Normally the cheque is valid for three months only. I shall return the cheque to the customer informing him of the facts.
102. The second customer approaches you with a cheque dated: 10.01.2013 favouring Kannan or order: Since the cheque is found to be an order cheque, I have to exercise much care to identify the person. I shall request the customer to prove his identity and request him to produce a driving licence, voter id card, AATHAAR card or identify card issued by his employer and when I am satisfied with the identity of the person, I shall permit him to withdraw the amount.
103. Five minutes later, the third customer approaches you with a crossed cheque dated: 12.03.2013 for an amount of Rs. 5000.00 and demands payment: - On the one hand the cheque is dated 12.03.2013 and is found to be post dated and I cannot pay the cheque; On the other hand, the cheque is crossed and the customer can get payment of the cheque through his account only.
104. The fourth customer approaches you with a cheque crossed to Indian Overseas Bank and the cheque is dated: 10.01.2013 for an amount of Rs. 5000.00 favouring the customer: - The cheque is crossed to Indian Overseas Bank and necessarily the customer can get the payment of the cheque through his account with Indian Overseas Bank only. The cheque cannot be paid through his account with SBI..
105. The fifth customer approaches you with a cheque dated: 10.01.2013 for an amount of Rs. 5000.00. On going through the cheque you find that amount in the cheque has been written as “five thousand five hundred only”: According to Negotiable Instruments Act, when the amount mentioned in words and figures differ, the amount mentioned in words has to be taken into account and I shall arrange to make payment for Rs. 5500.00.
106. An old lady comes to you and requests you to help her in opening a savings bank account – For opening savings account, she has to produce two passport size photographs; provide identify proof and address proof and she can produce her voter ID card for this purpose; she has to remit the minimum amount required for opening the account. I shall provide her the bank account opening form and once filled in I shall check the details and direct her to meet the Manager in charge for getting his authorization for opening the account.
107. A customer approaches you and requests you to help him opening a savings bank account for his partnership firm – Savings bank account cannot be opened by a partnership firm. However, as an Individual he can open savings bank account for himself and not in the capacity of a partner in his partnership firm.
108. The partner of a partnership firm approaches you for opening one current account for the partnership firm. – I shall request the customer to produce the details about the various partners. I shall demand from him, the copy of partnership deed in respect of the firm and from the partnership deed, I shall find out the operation conditions. I shall provide him the necessary application form and advise him that the authorized partners should come personally to the bank branch for opening the account along with passport size photographs, address proof and identify proof, a copy of partnership deed and the minimum balance required for opening the account.
109. A student aged 12 years old approaches you for opening savings bank account in his name and how will you guide him? Savings bank accounts can be opened in the name of minors under two conditions. The minor can himself open the account provided he is a student and produces a certificate from the Headmaster or Principal of school stating that he is a bonafide student studying in the school and subject to other formalities an account can be opened in his name in individual capacity. Otherwise either his father or mother should open an account in his name and the account will be operated by his natural guardian till the minor attains majority.
110. A minor boy approaches you with a cheque for an amount of Rs 5000 payable to bearer. The cheque can be paid to the minor provided the cheque is in order in all respects. There is no harm in paying the amount of the cheque to the minor.
BANKS - PUNCHLINES
01. Allahabad Bank – A tradition of trust
02. Andhra Bank – For all your needs
03. Bank of Baroda – India’s International Bank
04. Bank of Maharashtra – One family one bank
05. Bank of India – Relationship beyond banking
06. Canara Bank – Together we can
07. Central Bank Of India – Build a better life around us
08. Corporation Bank – Prosperity for all
09. Dena Bank – Trusted Family Bank
10. Indian Bank – Your tech friendly Bank
11. Indian Overseas Bank – Good people to grow with
12. Oriental Bank of Commerce – Where every individual is committed
13. Punjab National Bank – The name you can bank upon
14. Punjab and Sind Bank – To strive to achieve excellence in customer service
15. Syndicate Bank – Faithful and friendly
16. United Commercial Bank – Honours your trust
17. Union Bank of India – Good people to bank with
18. United Bank of India – The bank that begins with “U”
19. Vijaya Bank – A friend you can bank on
20. State Bank of India – With you all the way
21. State Bank of Hyderabad – Modern Innovative dependable
22. State Bank of Mysore – Working for a better tomorrow
23. State Bank of Patiala – Blending modernity with tradition
24. State Bank of Travancore – Since 1945 – a long tradition of trust
25. ICICI Bank – Hum Hai Na
26. IDBI Bank – Banking for all
27. HSBC bank – World’s local bank
28. HDFC Bank – We understand your world
29. Bank of Rajasthan – Together we prosper
30. Federal Bank – Your perfect Banking partner
31. Yes Bank – Experience our expertise
32. Jammu and Kashmir Bank – Serving to empower
33. Lakshmi Vilas Bank Limited – The changing face of prosperity
34. Karur Vysya Bank – Smart way to Bank
35. Deutshe Bank – A passion to perform
36. South Indian Bank Limited – Experience Next Generation Banking
Wishing you all the best