What is the procedure for getting a duplicate debit card from the bank?

Duplicate debit card can be obtained from the bank branch where the customer had opened with his account under the following situations:
- Loss of debit card in transit
- Card since damaged on account of wear and tear
- Card since broken
- Card has since been stolen

The customer has to immediately act in the following situations:
01. - Loss of card in transit or card has since been stolen from the customer

Now the card is with a third party and there is vide opportunity for the person to utilise the card using one PIN number provided he is able to know or assume the PIN number by some means

Moreover, the debit card can be used for online transactions; however, the third person needs one OTP number for completing the transaction and the bank server on submission of the details of the card sends one OTP number to the registered mobile device and there is no chance for the third person to have the mobile device of the customer. In case the third person is the close relative or friend of the customer, there is a chance that he can have the mobile device of the customer he can misuse the same for the abovementioned transaction

Once the card is found lost by any means, the card should be blocked for further use and for this the customer can use toll free number provided by the concerned bank and during the next working day he can submit his letter to the bank branch for getting one duplicate debit card in lieu of the lost card.
Once the card is blocked, the card details are removed from the server and it is of no use.

02. - Card since damaged on account of wear and tear/card since broken or the card expired for further use:
Now the customer has to submit the letter along with the damaged/broken card and the bank will block the card and destroy the same and afterwards they will issue one duplicate card/fresh card to the customer

Banks do not collect service charges for issue of duplicate/fresh cards in lieu of expired cards; however, they will collect service charges when they issue duplicate/fresh cards on account of any other reasons.

The following format can be used for submitting the letter to the bank branch for getting the duplicate debit card:

(Request for duplicate debit card when the original is lost or tampered with)

From:                                                                                                       Place:                      

                                                                                                                                                                                                                                                                Dated:

Name …………………………………………... 

Address ………………………………………..

……………………………............................

………………………………………………….. …

Contact Mobile No:

To:

The Branch Manager,

.................Bank

Address.......................................................

Sir,

Sub: My savings bank account Number:........................................... with you

---------

With reference to my savings bank account number with your branch as mentioned above,  I regret to inform you that I  had lost my debit card while on transit/the debit card provided to me has been tampered with  and I am in need of duplicate debit card/new debit card in order to do my banking transactions

The following are the details of my account:  

Name of the account holder
Account Number
Name of the bank and branch where the  account is maintained
Debit card number
Details of request	I had lost my debit card/my debit card has been tampered with. I require a new debit card for conducting banking transactions.

In view of the circumstances as mentioned above, I request you to kindly arrange to provide me a debit card urgently and I authorise you to debit the service charges if any for issue of duplicate debit card in my account.

Yours faithfully

Signature

Enc: